Privacy Policy

1. Introduction

JR Copier ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

When you request a quote, lease equipment, or use our services, we may collect:

• Name and contact information (email, phone number, address)
• Company name and business information
• Job title and department
• Payment information and billing details
• Account credentials and login information

2.2 Usage Information

We automatically collect information about your interactions with our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website and exit pages
• Date and time of visits

2.3 Equipment Usage Data

For leased or managed equipment with remote monitoring capabilities:

• Print volume and usage statistics
• Equipment status and performance metrics
• Supply levels (toner, paper)
• Error logs and diagnostic information

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our services
• To process quotes, orders, and lease applications
• To schedule and perform equipment maintenance and service
• To process payments and manage billing
• To communicate with you about your account and services
• To send service updates, technical notices, and security alerts
• To provide customer support and respond to inquiries
• To improve our website, products, and services
• To monitor equipment performance and proactively address issues
• To send marketing communications (with your consent)
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Equipment manufacturers and suppliers
• Payment processors and financial institutions
• IT service providers and hosting companies
• Customer support and communication platforms
• Marketing and analytics services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track visitors across websites to display relevant ads
• Preference Cookies: Remember your preferences and settings

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Opt-out: Opt-out of marketing communications
• Object: Object to processing of your information

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are designed for businesses and are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether your information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.